Here are some of our most frequently asked questions:

Why do you use a digital music files? - First and foremost, because compact discs can become scratched or broken easily. A digital library allows us to play any song an infinite number of times without ever compromising the quality of the music. This also allows us to bring our entire music library to every event. We could fill our trailer with all our CDs, but we'd run out of room for the sound and light equipment!

What happens if you experience equipment failure? - Backup, backup, backup! We are prepared for any malfunction. From multiple sources to play music, to multiple amplifiers...we'll make sure the show goes on!

Is your music library legal? - Definitely! We never use internet music download services to obtain songs in our library. The quality of music from these sites is substandard, at best. Napster, for example, only provides songs at 128kBps, which is unacceptable for amplified sound applications. Our library is ripped at 256kBps or better, for perfect amplified playback without the distortion heard in lower bitrates. Additionally, online music services (specifically, iTunes) do not license their music for public performance. We subscribe to music and video services that provide us with all the current Top 40, Hip Hop, Urban, Country, Alternative, Rock, Adult Contemporary, Jazz, Latin, and Dance hits at the same time they are distributed to your favorite radio station. These services pay royalties to the artists through subscription costs and the music is licensed for public performance.

How many DJs do you have? - At this time, we have three. Often times, we need two staff members at a single event...one as disc jockey and another as a dedicated lighting designer. All our DJs have commercial radio broadcast experience, which guarantees a confident master of ceremonies.

Do you contract out your services? - NEVER! We are not a booking agency that will give you an outrageously low quote, then send an inexperienced DJ to your event. As the saying goes, "If it sounds too good to be true..." That's more true with DJs than anywhere! Ask if your DJ is a "multi-op" (multi-operator, meaning many DJs on staff). If you're still in doubt, ask before you book the name of the DJ that will be at your event. If they can't guarantee one or sound doubtful, they're probably guilty of waiting until all the gigs are booked then first using DJs that they pay the least, or the ones that also RENT equipment from them, so they can increase their revenue. We promise that you'll get no hidden surprises with us.

What experience do you have? - Before starting Infinity Audio in 1994, Kevin and Jeanette were both radio professionals that have been heard on radio stations throughout Texas, Louisiana, Florida, Arkansas, Arizona, Alabama, and Mississippi. We have more than 18 years combined experience in radio. We only allow experienced, fellow radio personalities to represent our company.

Are you insured? - Yes! More and more venues are requiring entertainers to carry liability insurance in order to perform at the location. We have heard many stories of fly-by-night DJs with unstable equipment that puts the safety of attendees at risk. We carry a liability policy that allows us to perform at any venue in the state.

What do you wear? - For the majority of events, we wear golf shirts (polos) embroidered with our company logo. Being in Texas, our apparel will usually include shorts for outdoor and casual (non-wedding) events. On the other hand, we might dress in costume for Halloween parties. We also have formal wear, for a minimal upcharge. We charge extra, because it is usually not necessary. If you wish for us to wear a particular type of attire, please let us know.

Do you charge for setup and tear down time? - No, all setup and teardown is included in your rate. There may be additional charges for unusual load ins, such as events up or downstairs without access to an elevator. Additionally, if you need setup to be complete more than 15 minutes prior to guest arrival, "standby" time is billed as performance time. Expedited loadouts (loadouts take 30 minutes to two hours, depending on the event) may also require an additional charge.

Can I provide you with a list of songs I want played at my event? - YES!! And we actually make it easier than that! Once you have booked your event, we provide you with a login for our website that allows you to view and search our entire music library, picking any and all songs you do (or do NOT) want played. Afterall, WE WORK FOR YOU! Sadly, many companies carry only a few hundred songs played over and over at each event, and will actually turn away customers who want to have input on the selection of music at their own event.

Do you play songs that my guests request? - If you're open to requests, we embrace them, too! We can even set your guests up with a separate login to make requests via our website prior to your event!

Do you have a wireless microphone? If so, do you charge extra to provide one? - Our handheld wireless mic is included for all weddings and corporate events for toasts and announcements. If you would like to utilize our wireless microphone for other events, there will be a minimal charge. We also offer a wireless lapel microphone available for wedding officiants at $50 per event.

How far will you travel? - We operate out of Round Rock (Austin), Texas, but regularly travel all over Texas...especially Houston - where we started in 1994. Trip charges may apply outside the Austin area, but are waived for all events over $750.

We like what you have to offer, how do we book? - To book us for your event, we require a non-refundable deposit of $150.00 or 25% of the contract total (whichever is greater). You may change your options up to one month prior to the date of the event, so long as they do not decrease the contracted total. Changes that decrease the contract total are treated like cancellations, and must be submitted in writing no less than 90 days prior to the event date. All balances are due no less than one month prior to the event.

Do you accept credit cards? - Yes. We accept cash, personal checks, electronic checks, credit cards, and PayPal for your convenience. All credit cards transactions are processed through PayPal (with or without a PayPal account), which means we never see your credit card information and provides you with an immediate receipt for your payment.

Other DJ companies say they have over 30,000 songs, do you have that many? - Easily, but the difference is that we do not include B-sides in our track total. We only include songs that made Billboard or Radio & Records charts, received radio airplay, are local favorites, or have been requested by previous clients. We don't waste your time boasting sound clips or songs no one's ever heard of.

Do you offer an installment plan? - We only require a non-refundable deposit to reserve your date, with the balance due no less than one month prior to the event date. If you prefer to make payments along the way, we will accommodate whatever is easier for you.

What is your cancellation policy? - All cancellations must be made in writing no later than 90 days prior to the date of your event. Any monies paid above the non-refundable deposit will be refunded within 10 business days.